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fix: give reopen checks the original report, log every verdict #91

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Merged
lihsaa591 merged 1 commit into from
Sep 23, 2026
Merged

fix: give reopen checks the original report, log every verdict #91

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16 changes: 15 additions & 1 deletion scripts/crisp-classify.mjs
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Original file line number Diff line number Diff line change
Expand Up @@ -150,7 +150,16 @@ async function main() {
const relevantMessages = isReopen && !hasNewManualNote
? messages.filter((m) => (m.timestamp ?? 0) > previousResolveAt)
: messages;
const transcript = transcriptFrom(relevantMessages);
let transcript = transcriptFrom(relevantMessages);
// Pair a reopen's delta with the opening messages, or it reads as
// routine follow-up with no idea what bug it's about. Capped to a few
// messages, not the full history, to keep this cheap.
if (isReopen && !hasNewManualNote && transcript.trim()) {
const opening = transcriptFrom(messages.slice(0, 6));
if (opening.trim()) {
transcript = `[Original report]\n${opening}\n\n[New activity since last checked]\n${transcript}`;
}
}
if (!transcript.trim()) continue;

if (hasNewManualNote) {
Expand All @@ -171,6 +180,9 @@ async function main() {
investigated.add(conversation.session_id);
reopenEscalations++;
console.log(`[${accountKey}] ${conversation.session_id}: reopened after resolve, classifier agrees -> escalated to ${result.repo}`);
} else {
// Log the verdict even on a skip, so a silently-missed real bug is visible in the run log.
console.log(`[${accountKey}] ${conversation.session_id}: reopened after resolve, classifier says not actionable (kind=${result.kind ?? "n/a"}${result.repo ? "" : ", unmapped"}) -- not escalated`);
}
// Advance the marker so an unresolved reopen doesn't get re-classified next run.
const newestMs = messages.reduce((max, m) => Math.max(max, m.timestamp ?? 0), previousResolveAt);
Expand All @@ -183,6 +195,8 @@ async function main() {
investigated.add(conversation.session_id);
autoEscalations++;
console.log(`[${accountKey}] ${conversation.session_id}: stale ${staleHours.toFixed(1)}h, classifier agrees -> escalated to ${result.repo}`);
} else {
console.log(`[${accountKey}] ${conversation.session_id}: stale ${staleHours.toFixed(1)}h, classifier says not actionable (kind=${result.kind ?? "n/a"}${result.repo ? "" : ", unmapped"}) -- not escalated`);
}
}

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