Technical & Customer Support Specialist with 15+ years of combined technical support and service experience and extensive hands-on work troubleshooting multi-platform operating systems (Windows, Linux, macOS, iOS, Android), diagnosing complex Wi-Fi/mesh networks and IoT smart hardware, handling CRM workflows (Salesforce), leveraging modern AI tooling (Cursor, Codex, Claude), and building open-source desktop software for Windows and GNOME / Linux.
- Technical Support & Diagnostics: Cross-platform OS troubleshooting, root-cause isolation, crash analysis, driver/dependency conflict resolution, remote assistance & customer guidance.
- Networking & IoT: Wi-Fi 6 / 5 GHz / 2.4 GHz channel interference, mesh topologies, router configurations, DHCP/DNS, IoT smart home protocols & sensor connectivity.
- CRM & Operations: Salesforce CRM case workflows, ticketing documentation, technician dispatch/escalation & SLA resolution.
- AI & Developer Tooling: Cursor, OpenAI Codex, Claude, ChatGPT (prompt engineering, technical evaluation, code review & QA automation).
- Windows Desktop Software: Python, CustomTkinter / Fluent UI, system tray apps, Edge TTS / SAPI OneCore, packaging (PyInstaller), GitHub Actions attestations & release automation.
- Systems & Automation: Linux (GNOME Shell, systemd, bash/shell scripting), Windows administrative tools, event viewer logs, registry, Wayland & X11/Xorg display servers.
- Open-Source Development: JavaScript (ES6+ / ESM), GJS, GNOME Shell extension architecture, Python, Git/GitHub version control, CI/CD automated validation (pytest, CodeQL).
- Communication & Languages: Hebrew (Native / Bilingual), English (Native / Bilingual), Russian (Full Professional / Fluent), Spanish (Professional Working Proficiency), French & German (Advanced Reading).
- Electra Consumer Products — Multilingual technical support: smart AC, Wi-Fi pairing, IoT & VRF systems; Salesforce CRM, technician dispatch (2024–2025)
- Gov.il Government Service Center — Call center & technical support for government digital services (2013–2016)
- Talmor Office / Dead Sea Works — Printer, scanner & fax technician (2018–2020)
- TenenGroup — QA/QC inspector (2016–2018)
- Independent — Cross-platform technical support & open-source development (2025–present)
| Project | Description | Compatibility | Status |
|---|---|---|---|
| FluentVoice Pro | Windows 11/10 system-tray TTS suite — 60 neural voices in 12 languages with smart language auto-routing, Direct Text Reader, Start with Windows, verified updates, attested ZIP + portable EXE. | Windows 11 · Windows 10 |  |
| ClipFlow Pro | Advanced clipboard history manager for GNOME Shell with searchable history, pins, stars, privacy filters & bulk export. | GNOME 45–50 · Wayland & X11 |  |
| Comfort Control EaseHub | GNOME panel menu for power actions, screenshots, Night Light, clipboard clearing and terminal-based updates. | GNOME 45–50 · Wayland & X11 |  |
| Numeric Clock | Configurable numeric panel date and clock with 12/24-hour time, optional seconds, seven presets and a live preview. | GNOME 45–50 · Wayland & X11 |  |
FluentVoice Pro targets Windows (maintainer-validated on Windows 11). For the GNOME extensions: ClipFlow Pro and Numeric Clock are X11-tested; Wayland is supported by design but not yet maintainer-runtime-tested for the documented releases. EaseHub is runtime-validated on both. See each repository for current test scope.
- LinkedIn: linkedin.com/in/nickotmazgin
- Email: nickotmazgin.dev@gmail.com
- ORCID: 0009-0000-9834-0537
- Work Preferences: Remote first from my fully equipped home workspace in Be’er Sheva. Open to suitable hybrid or local roles; international relocation is a later option, subject to employer requirements and the applicable visa or work-permit process.