I'm the person who takes the ticket nobody else can close, finds the actual cause, and then ships the fix.

Two decades as a lead and founding engineer — shipping production web systems, migrating databases, owning architecture end to end. Right now I'm on the support front line, running Tier 1/2 escalations and hacking in to the ERP system. I can read the stack trace, open the database, and still explain the outcome to a frustrated customer in plain language.

Based in Ashland, OR. Open to support engineering, escalation engineering, and solutions/technical-account roles. 🌐 axel.me · 📄 LinkedIn

• Root-cause instead of workaround. Founding-engineer habits mean I don't stop at "restart it" — I find the defect, write it up so engineering can act on it, and often patch it myself.
• I read and write code. Ruby, Python, JavaScript. I automate the repetitive parts of the queue rather than grinding through them.
• Database fluency. SQL across Postgres, MS SQL, Oracle, and MySQL — I answer data questions directly instead of escalating them.
• Technical chops. Architecture, deploys, and production troubleshooting across Linux, macOS, and Windows, plus M365/Entra, AWS, Azure, and GCP.
• Dependable communication. Twenty years of writing — documentation, runbooks, and published prose — means my ticket notes and customer replies are crystal clear.

Languages Ruby · Python · JavaScript Data SQL — Postgres, MS SQL, Oracle, MySQL · database migrations Platforms Linux · macOS · Windows · M365 & Microsoft Entra Cloud AWS · Azure · GCP Support Tier 1/2 escalation · ticketing & workflow (ServiceNow) · runbook authoring · production incident triage

Certifications LPI — Linux Professional

Writing, graphic design, songwriting, poetry, performance. It keeps me happy.