IT Executive building digital systems that turn manual operations into scalable workflows.

Moinul Islam Bappi is an IT & E-commerce Operations professional focused on building practical technology systems that improve revenue, reduce repetitive work, and make business operations easier to manage.

The work sits at the intersection of IT operations, e-commerce, automation, digital marketing, and full-stack product development — turning real business pain points into working internal platforms, dashboards, integrations, and automated workflows.

name: Moinul Islam Bappi
based_in: Dhaka, Bangladesh
current_role: Head of IT & Online Executive @ Universes
agency: Founder, MiBrand Agency
experience: 5+ years
projects: 100+ delivered projects
core_focus:
  - E-commerce Operations
  - Shopify & Store Systems
  - AI Automation
  - SEO & Performance Marketing
  - CRM / POS / ERP Workflows
  - API & Webhook Integrations
  - Reporting & Business Intelligence
  - Linux / Infrastructure / Security

• 🧠 Business-first technology: systems are built around measurable operational problems, not technology for its own sake.
• ⚙️ Automation: manual order, dispatch, reporting, notification, delivery, return, and customer workflows transformed into structured digital processes.
• 📊 Performance: combines technology with SEO, analytics, paid ads, and e-commerce growth.
• 🛍️ E-commerce leadership: hands-on experience operating and improving digital commerce systems.
• 🔐 Infrastructure mindset: security, permissions, APIs, server-side logic, and reliable workflows are treated as part of the product.

E-commerce / Technology / Digital Operations

Leading the technical and digital side of an e-commerce business, including online operations, automation, reporting, store systems, performance marketing coordination, and internal tooling.

Selected impact:

• Helped drive BDT 10+ lakh monthly revenue on under BDT 1 lakh ad spend through e-commerce, marketing, and operational optimization.
• Built internal systems that reduce repetitive manual work across order processing, dispatch, delivery, returns, reporting, and customer communication.
• Designed live daily and monthly KPI reporting so management can monitor business performance without relying on manually prepared reports.
• Built and improved Shopify-connected workflows for operational teams and warehouse users.

2023 – Present

MiBrand Agency focuses on SEO, paid advertising, Shopify growth, automation, and digital systems for businesses and international clients.

Core services:

• SEO & Local SEO / Google Business optimization
• Meta, Google & TikTok advertising
• Shopify development and CRO
• AI-assisted automation and business workflows
• CRM, POS, dashboards, APIs and integrations

Hands-on work across web development, automation, Linux environments, marketing technology, customer workflows, APIs, bots, analytics and business systems — building practical solutions from requirements through deployment.

Shopify → Fraud Intelligence → Bulk Dispatch → Courier Tracking → SMS → Returns → Finance → Reporting

A production-focused logistics and operations platform created around real e-commerce dispatch problems.

Impact:

• Solved 15+ operational problems inside one integrated system.
• Reduced manual/analog workload by approximately 45% through automation.
• Replaced repetitive handling of roughly 50–100 daily orders with bulk operational workflows.
• Supports 1,000+ order processing within seconds for bulk dispatch workflows.
• Automated delivery / return status synchronization, customer SMS, fraud intelligence, reporting and financial reconciliation.
• Built specifically for both desktop operations and warehouse/mobile workflows.

Stack: Next.js TypeScript Supabase PostgreSQL Redis QStash Tailwind CSS Shopify API Courier APIs

→ View MiBx Dispatch

A full-stack investment platform with user and admin panels, deposits and withdrawals, tiered plans, referrals, in-platform purchases, and security-focused architecture.

Stack: Next.js Node.js PostgreSQL Security

Custom retail operations platform combining point-of-sale, customer management, refunds/exchanges, SMS automation and operational workflows.

Stack: Python PostgreSQL SMS API Full-Stack

Real-time stock visibility, multi-warehouse inventory, order lifecycle management, delivery assignment, courier integrations and live operational dashboards.

Stack: Next.js Node.js PostgreSQL

Real-time Shopify webhook and API workflows for automated order confirmation, shipping, delivery and customer notifications.

Stack: Shopify API Webhooks Node.js

Multi-channel customer feedback aggregation and reputation workflow system designed to identify issues and automate responses.

Stack: Next.js Node.js API Integration

SEO and freelancing learning platform with courses, progress tracking, certificates and structured learning paths.

Stack: Next.js TypeScript Stripe

QR-based restaurant ordering experience designed around fast, low-friction customer ordering and payment workflows.

Stack: Next.js Node.js QR API

Telegram automation, OTP workflows, admin dashboards, API integrations, AI-assisted process automation and scalable background jobs.

Stack: Python Redis Linux AI APIs Docker

• HubSpot SEO Certification — HubSpot Academy
• SEMrush SEO Certification — SEMrush
• Freelancing from Home — 10 Minute School
• Data Entry (Beginner) — 10 Minute School
• High School Diploma — Begum Rasul Jan Abdul Bari High School

Languages: Bengali (Native) · English (Fluent) · Hindi (Conversational)

🤝 Open to meaningful projects, collaborations & technology opportunities

IT Operations • E-commerce Systems • Automation • AI Workflows • SEO • Shopify • Digital Growth

_{Building practical technology systems that make businesses faster, smarter and easier to operate.}