How to query contact id when contact is archived?

[ryan-kim-siteminder]

To delete archived contact permanently, we need to use contact id but it seems to me that there is no way we can retrieve contact id if contact is archived. Is there any way I can retrieve contact id to get it used as a prameter for deleting contact permanently? FYI, this requirement is part of PII(Personal Identifiable Information) initiative.

Version info

• intercom-ruby version: v3.1.4
• Ruby version:

Expected behavior

There should be a way to retrieve contact id for archived user. So archived users can be deleted permanently.

Actual behavior

I want to use email to search contact id for archived user but intercom api client does not provide that.
Tried to unarchive contact to get the contact id but to no avail because to unarchive contact it needs contact id.

[SeanHealy33]

Hello @ryan-kim-siteminder I've looked into this unfortunately our API does not have a way to search for archived contacts yet. The API will return the contact if you've the specific id of the archived contact. I've raised this issue with the Contacts API feature team to implement in future roadmaps.

We do have a webhook topic contact.archived that you can use to track if a contact is archived for later deletion.

[paulmwatson]

Was this ever implemented? Useful to search by email but get back archived contacts if needed.

[Startouf]

Hello, the gem needs to be patched to allow unarchiving by user_id string and not by "Intercom::Contact“, in the meantime you can unarchive a user this way
(assuming you have a model User with an intercom_user_id attribute)

contacts.unarchive(OpenStruct.new(id: user.intercom_user_id))

The current gem implementation calls the REST API using the ID attribute only, so you just have to supply an object that responds to :id